Returns and Refunds
Contact us at 800.775.6412 or email using our contact form.
Hours of Operation:
Monday - Thursday: 7:30am to 4:00pm PST
Friday: 7:30am to 1:30pm PST
Saturday - Sunday: Closed
We observe most national holidays and may be closed on those occasions as well. Please leave a detailed message for all inquiries made outside of our normal business hours.
We have taken great care and consideration in choosing all products offered prior to making them available to our customers. If an item purchased does not meet or exceed your expectations, we encourage you to contact us immediately. We value your professional expertise and appreciate all feedback from our customers.
Due to the wide range of companies that we work with, some returns or exchanges will be processed directly by the manufacturer and may be subject to the policies and guarantees offered from the individual producer. We make every effort to expedite this process and ask customers to please contact us directly so that we may facilitate the return and or exchange with the original company.
Products that are sealed or sensitive to sterility must be returned in original condition unless a direct problem or defect with the product was discovered upon opening. We adhere to this policy to protect the integrity of our products and to minimize any possible contamination or tampering that could occur. With these guidelines, all returns and exchanges will be considered on a product by product basis and subject to confirmation once the item has been received at our facility.
Once a return has been approved, our customer service staff will issue a prepaid UPS Return Label for the product in question. If the product is to be exchanged, the return label will arrive boxed with the replacement order. Unless the faulty item is returned prior to the exchange shipment, the replacement item must be paid in full.
If there is no exchange or additional shipment, the return label will be mailed directly to the specified business address or sent via email.
Returned items will be processed and credit will be issued as either a credit on account to be deducted from the next subsequent order, balance returned to original credit card used at time of purchase, or a check will be issued for the credit amount and mailed.